[Resolved]  Indigo Airlines — irresponsible behaviour and cancellation of indigo flight on 04/05/2018

Hello there,

This is to inform you that i, vijay saini was traveling from blr to delhi and with connectivity of indigo airlines from delhi to bdq.
There was a delay in landing from blr to delhi by indigo which makes delay in connecting flight to bdq. There was no information or escort available from indigo airlines to guide in a time of delay.
Opposite to that the indigo supervisor collected all tickets of passengers, 10 in total who were flying to bdq, and cancelled it without any consent.

Also this is to notify that at the time when we all 10 passengers were on gate, they updated us that the gate has been closed without any inquiry about those 10 flyers who are yet to board flight.

Furthermore, there was utter irresponsible behaviour of ground staff saveta (Assist. Manager) no facility has been provided.

We were at the gate to board bus to catch flight, indigo ground staff deliberately cancelled the gate pass stating that the flight gate has been closed. Wherein the delay has happened from indigo itself.
The question should be asked
Who will be responsible for their delay?
Passengers? Of course not.
If there is flight connection provided be indigo it is indigo responsibility to make the necessary arrangements.

No ground staff was available to guide, in case delay in same indigo flight. No proper arrangements has been made.

I urge you to take this matter very seriously. If not surely this will be forwarded with legal notice to assist. Manager, ground staff, all indigo personal who were responsible to provide connectivity guidance to their connecting flight passengers.

This is also to bring your attention that this matter is going to handed over with all legal formality to airport authority and shri. Shuresh prabhu.

This kind of negligence will never be tolerated.

Looking forward to hear from you soon.

The flight details are
6e 2064 - was actual flight which was cancelled
6e 2698- delayed flight post cancellation

Awaiting for your prompt response.

Regards,
Vijay saini
Sent from my iphone