On 18th July we family of 4 passengers booked tickets from Bengaluru to Mumbai with PNR. R59ZMV for 5.30 flight. We reached Airport at 4.30am and tried to contact check in counter to take us for boarding since we had already check in through web. But to my surprise the ground staff not in a mood to assist but forced us look for our way to reach boarding gate. While we are at crowded security check there was a call from your staff asking us to reach boarding gate but refused to assist us to take to boarding gate by clearing the security check by the time the security check is over it is 5.00AM and we started running here and there because there is no gate no. mentioned on the web chekin boarding card. By the time we reach the boarding gate it was 5.15AM still the aircraft is on the ground and your staff even not tried to take us to aircraft but cancelled the ticket and exit us. We were paid Rs.21, 048 for 4 tickets and took next flight. I demand to return the extra money charged for the next flight because the delay is not attributed to us but lack of attitude by your ground staff.
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