Indigo Airlines — jaipur kozhikode journey on 21 sep 2017-yourself wrongly charging rs.900 for additional weightage

On 21 sept 2017 i have performed journey from jaipur to kozhikode in both flight no. 6e 394/129 (Pnr : mjvwtr) as per the ticket issued by indigo, i am eligible for 10 kg of hand baggage. Despite myself mentioned the same to your official (Mr. Mohammad) and another madam at the counter in jaipur, your company charged me rs.900/- for carrying 3 additional kgs. According to them i was eligible for only 7 kg, whereas it is clearly written in the ticket issued by your company that i was eligible for 10 kilos.

I request your kind office to reimburse me rs. 900/- which you have wrongly charged. The payment receipt is enclosed herewith for your perusal please.

I have clearly mentioned to them thrice that i am an agm at nabard and with my esteemed institution your flight company got very long years of relations. Kindly respect the spirit and tenor of what is written in your ticket details issued to me (Viz 10 kgs) and reimburse rs.900 at the earliest.