At we were directed to Gate 18. We waited at Gate 18, with no sign of any Indigo staff at the gate. Finally at the last minute, a staff member comes scurrying us including a person who has difficulty walking, to rush to Gate 23E, which is diametrically opposite end of the terminal. When I protested this inconvenience to that Indigo staff member, he became defensive & even aggressive saying that they sent a mobile phone message!
It is important for Indigo to realise that:
1) Not all passengers carry mobile phones or check all messages.
2) when the gate gets changed, It is a basic courtesy to post a staff member at the designated gate to stay there & direct passengers to the changed gate, which did not happen.
3) When you change gates after checkin, it is the least thoughtfulness to provide assisted transport to those who are old or with some walking difficulties.
4) And when you mess up, the least you can do is apologise not get aggressive on the passengers scurrying to catch flight for no fault of theirs.
For all the big talk on "on time" performance, Yesterday showed Indigo in very poor light! Shame on you & your staff!
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