Indigo Airlines — L6vd6v

Hi
I was travelling thru indigo wide pnr no. L6VD6V on 15-Mar.; some how I was reached the gate for boarding at 6:10pm but the staff deputed there has not behavedoing well and not even try to catch the flight & simply say gate closes now not possible. I agree that I was late by 5 min. But she even not tried but it was possible to catch the flight.

For the next flight I have to pay extra ; I the next flight I have noted the time details & the boarding was done up to 15 min. Before the departure time. Flight gate was closes only 10 minutes before the departure I have taken written note from the cabin crew staff (copy attached) and gate was closes at 7:45 pm and flight departure time was 7:55pm.

I simply say don't harass your customers when there is possibility please help & support not to refuse.
I have paid un necessary whereas if your staff responded in good way than I can able to catch the flight and I have not to paid any extra amount. I am requesting to please look into this and refund my money back.
Thank you to understand the concern.
Regards
Sandeep kumar