Indigo Airlines — Laptop bag is taken as Checked in Baggage

Address: Gurgaon, Haryana, 122010

Website: www.goindigo.in

Just now I am about to travel from Guwahati to New Delhi from flight no-, I have faced an worst policies of Indigo Airlines in Lokpriya Gopinath Bordoloi International Airport, Guwahati. My laptop bag, which is my hand baggage is also added to the weight of Checked in Baggage. What type of policies Indigo have? I have not faced this type of situation in any airport. All airlines have standard policies except Indigo airlines. If indigo needs money for their survival then they can simply ask. But how can they change their policies from Airport to Airport. Rs.400/- extra is not a big amount for me but Indigo should have ethics and principals in their work.

I will definitely not going to travel by Indigo in near future not will refer anyone to travel by your airline. I will think that I have donated Rs. 400/- to indigo existence.

If Indigo needs any further assistance do let me know.