Indigo Airlines — Less refund of money

Address: 122001

Website: indigo

Sir,

My son Vishal Sengupta came to New Delhi on christmas holiday. He booked his ticket in Indigo on 03 Jan 17 at 0620 in morning. On the ill fated day, the atmosphere was very gloomy due to heavy smog. The visibility was very poor and vehicles are not visible at a distance of 20 m. With great difficulty we manage to reach airport at 0545 hrs. My son was refused to board the plane by your staff. He repeated request fall in a deaf ear. He missed his class and money. Indigo refused to bulge a inch. They promised to refund the money. To my utter surprise only 781/- was credited in my account. It was not my fault to change the reservation and it was purely the decision of Indigo. I should get complete fund as I have never put the request to cancel the reservation. I and my family are regular customers of your airline and I never expected such a harsh treatment from your Airlines. Please go through the record and credit the full amount spend on the ticket. Your gesture will be appreciated.