[Resolved] Indigo Airlines — Less refund received

GouravKG

from Delhi, Delhi

Dec 1, 2016

Address: 560103

Website: Indigo, Make my trip

My parents were supposed to travel on a trip to Bangalore from Kolkata in January 2017. We booked a round trip via Indigo on Make my trip. (Booking ID - NF[protected], with PNR: OH7Y5B.

My father however, had an accident due to which my parents have decided not to travel, since he is partially bedridden now.

As per the ticket, we are supposed to get back a refund of approximately 10000 to 11000 rupees after cancellation charges. (2550*2=5100) from my original paid amount of 16000 rupees.

However, once I applied for a refund, I was told only 5000 rupees will be refunded. I still went ahead with the cancellation, hoping to get back at least some money.

The final refund was only Rupees 320.

This looks like stealing, and I am quite disturbed by this. Please help.

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Dec 5, 2016

Complaint marked as Resolved

I had complained on Twitter and that gave the fastest response from the company. I got the complete refund within a few days.

Dec 02, 2016

Updated by GouravKG Dear Sir,

Thank you for the prompt response. Yes, we have received an acknowledgement on Twitter for the same. Still waiting for the actual refund, which supposedly needs 3-5 days to transfer to our account.

Regards,
Gourav

Dec 02, 2016

Updated by GouravKG Dear Sir,

This is to inform you that as of 13:11:05 today, we received ONLY INR 264 from Make My Trip, out of the INR 6654 promised. Please help. No response from the MM Trip Care Twitter handle so far. :(

Regards,
Gourav

Dec 02, 2016

Updated by GouravKG (The INR 264 is in addition to the INR 320 received earlier)

Dec 05, 2016

Updated by GouravKG Complete refund received. Complaint resolved

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Dec 2, 2016

Dear Gourav,

Greetings from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding the discrepancy in refund amount.

As we have checked and found that one of our colleague has already processed the applicable refund and the same has been received by you.

Kindly do let us know for any further assistance required for booking.

Regards

Team-MakeMyTripCare.