Indigo Airlines — Long Queues at Security - No warning - Miss the flight

Address: Bangalore, Karnataka, 560066

Website: Indigo

I am Praveen Chakravarthy DG and On 12-Nov-2016, I booked flight to Hyd at 06.40 AM from Bangalore on Indigo 6E 266. I was given tickets etc. I reported at 5.30 AM at the check in . I was given tickets but no hint that I will be late as security check is getting long. I was not even informed that there is final call for the flight at the security check. Finally I show up at the gate at 6.30 AM and the gates are closed. The delay was at the security check but I had to pay the price.

Is this how you make your customer life miserable? My whole plan is jeopardized. This is a clear scenario where at the check in, your official would have warned me abt the long queues. They didn't. My phone number is given. You can call me that I am missing the flight. I know this is not a followed but if followed it will be great. I lost my valuable time and weekend.

I had to later pay around 6000 rupees for next flight which is 12 hours later. I had to go back home ( to and fro taxi charges ) etc. My God...I had a miserable experience with Indigo and after all these your officials didn't recognize my pain and were not customer friendly.