[Resolved]  Indigo Airlines — loose of my luggage

Address: 690506

Dear indigo team,
Sequence no: 084 and 086

I am aaromal bhargavan, unfortunately i was a passenger of your flight number 6e 071 from kochin to dubai on 1st june 2017. Both me and my son together handed over 4 bags (2 boxes and 2 trolley bags) at kochin while giving boarding pass. But while reached at dubai i found that they have provided only 2 baggage tags (Tag number: 6e [protected]) and remaining 2 trolley bags are not reached dubai.
My personal belongings and valuable items like my certificate and my sons medicines are available in those bags.
I was really disappointed and tensed due to this irresponsible and improper behavior of your staffs.
I want an imminent response from your team and do needful as the earliest to give my bags back.
I am attaching pictures of my boarding passes and the available 2 baggage tags. Also please refer my current contact details.

Contact number: [protected] & [protected]
Adress: 301, kotak studio building, opposit thrissur saphare resturant, maliha road, sharjah

Regards,
Aaromal bhargavan
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Jul 4, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2018
IndiGo Customer Care's response
Hi Aaromal,

Apologies for the inconvenience caused. As checked, our customer relations team is already in touch with you in regards to the raised concern. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team
 
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