Indigo Airlines — Loss of luggage

Address: New Delhi, Delhi

My wife L.Flora and my daughter J.Margret Dheepa have travelled in 6E 602 flight on 9th July, 2015 from Delhi to Chennai. They have put three bags in luggage at the time of getting Boarding Pass, but two bags only reached Chennai While enquiring the third bag it was told that in the Boarding pass there are two slips only. So one bag must be lying in Delhi. they have assured to trace out the third bag. Next day that is on 19th July, they sent photographs of one or two bags through Whats App to confirm with us the third bag. But it was some other bags. From that day onwards my daughter is in contact with the staff till date but we could not get the bag. The bag is in light blue colour with toys printed on it. It is a medium size bag containing dresses of a child. As I am in Delhi, if they call me to search the bag, I would be tracing the bag in the air port. Or if the bag is traced, they may initimate me to collect the bag. It is the mistake of the staff who collected the bags at the time of issuing Boarding pass. I request to settle this issue. The PNR no. is KYYPQT Flight No. 6E 602 Del to Chennai Dep. 7.35AM. Dr.R.Joseph Asstt. Registrar General, West Block-I, Map Division, R K Puram, New Delhi