Indigo Airlines — Lost Baggage by Indigo Airlines

Mir Zaheer Uddin

from Kolkata, West Bengal

Nov 23, 2016

Address: Kolkata, West Bengal, 700094

Website: www.brandjet.co

Dear Consumer Board.

I returned to Hyderabad from Dubai, UAE, on flight 6E 25 INDIGO Airlines, which arrived 19/Aug/2016 at around 3 PM. At Hyderabad International Air Port. India.

My luggage, I Checked in with 2 Bags at Dubai International Airport which was supposed to land with me in Hyderabad but i got only 1 baggage my second baggage tag No. 6E[protected]. has apparently been completely miss-placed and possibly Lost. The ground staff at the Hyderabad Airport lost luggage counter, where I spoke with Ground Staff informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked and call me. They also ask me to wait at the airport to check weather the baggage is still in Aircraft or and the ground I waited for 3 Hours.

It has been 4 Months now; I have spoken to many staff members on numerous times since my arrival and they has absolutely no information for me as to the whereabouts of my luggage!

I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. After 2 Months of hard strugle they call me once and offer compensation which is very small amount.

I have already complain many times with Indigo i request them to send me written compensation by email so that i can go for consumer forum. I have all the call recordings also my total value of my belongings inside my luggage is more than double what my Airlines are able to pay out. I have certain items inside which are completely irreplaceable.

I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline.

I can be reached on my mobile [protected] I would appreciate if you contact me i spend money and time i came back from Dubai for this Baggage to India.

Regards
Mir Zaheer Uddin ALi Khan
[protected]
[protected]@yahoo.com

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Nov 23, 2016

Updated by Mir Zaheer Uddin Dear Consumer Board.

I returned to Hyderabad from Dubai, UAE, on flight 6E 25 INDIGO Airlines, which arrived 19/Aug/2016 at around 3 PM. At Hyderabad International Air Port. India.

My luggage, I Checked in with 2 Bags at Dubai International Airport which was supposed to land with me in Hyderabad but i got only 1 baggage my second baggage tag No. 6E[protected]. has apparently been completely miss-placed and possibly Lost. The ground staff at the Hyderabad Airport lost luggage counter, where I spoke with Ground Staff informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked and call me. They also ask me to wait at the airport to check weather the baggage is still in Aircraft or and the ground I waited for 3 Hours.

It has been 4 Months now; I have spoken to many staff members on numerous times since my arrival and they has absolutely no information for me as to the whereabouts of my luggage!

I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. After 2 Months of hard strugle they call me once and offer compensation which is very small amount.

I have already complain many times with Indigo i request them to send me written compensation by email so that i can go for consumer forum. I have all the call recordings also my total value of my belongings inside my luggage is more than double what my Airlines are able to pay out. I have certain items inside which are completely irreplaceable.

I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline.

I can be reached on my mobile [protected] I would appreciate if you contact me i spend money and time i came back from Dubai for this Baggage to India.

Regards
Mir Zaheer Uddin ALi Khan
[protected]
[protected]@yahoo.com