[Resolved] Indigo Airlines — lost gold ring with cross diamond

rupakkumar9

from Chennai, Tamil Nadu

Dec 5, 2017

Address: 411032

Website: www.goindigo.in

I was travelling from delhi to pune and my seat number was 6a. The pnr number is p8rjki. I felt something got dropped but was not conscious to find due 5 hour waiting in the midnight. When i got out to take my luggage from the pune airport gate then i suddenly saw that ring was not in my hand. Then i tried to go back in the flight and check for it but the attendies did not allowed me to go. They asked to search at my seat but it was not there as per them. I asked them to check other seat also but they refused to do and asked me to file a complaint. It was my engagement ring which was 2 days back and everyone is worried about it because it iss not good to loose gold during marriage.
I need your help to find the ring as this may even get to break my marriage and also there will be lot o[censored]nwanted things that will happen in both the families.

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Mar 21, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

With reference to your request, we would like to confirm that we have checked with our concerned airport teams, and conducted a thorough investigation to search for the said gold ring at every possible location. However, we regret to confirm that we are unable to locate the same.

Further, as per the conditions of carriage and given below policy agreed at the time of the booking: “Customers are solely responsible for carriage of their handbag / personal belongings and IndiGo will not liable for any loss/damage of their hand baggage / personal belongings”.

Regards,
Team IndiGo