Indigo Airlines — Lost my boarding pass and not Allowed to Board the flight even after sufficient time

Address: New Delhi, Delhi, 110075

Website: [email protected]

Sir/Mam,

My name is Ketan Saraf, I and my three other friends have planned a goa trip from New Delhi. My scheduled flight from Delhi to Goa was on 13th November, 2016, departure time 10:15 pm. I was issued a boarding pass at around 9:25 pm and had checked in my luggage for the same, but unfortunately i lost my boarding pass in between the issuance and flight boarding, I requested the duty Manger to consider me to board this flight by issuing me a duplicate boarding pass but he stringent refused to do so, he even did not gave me sufficient time so that i could search that into my baggage’s. He said that nothing can be done regarding this.

I was thrown out of the airport and the Indigo staff did not helped me with any relief in terms of arranging early next flight for the destination.

The duty manager named Abhishek Sharma and Arun Budhwal, behavior was very adamant and created so much panic that time that i got very nervous and was not able to search for my pass at that point of time.

Because of this I had to wait for 14 hours at the airport to board the next flight to Goa, and paid 9, 500 rs to get a seat. These events caused a lot of trouble both mentally and financially, just because indigo staff did not cooperate.

I request you to please look into this matter, I have mentioned my details below

I have also attached web check-in, boarding pass. I have faith in Indigo’s management as a loyal customer and would be seeking justice in this case

Passenger Name: Ketan Saraf
Departure Date Time: 10:15 pm (13 November, 2016)
Destination: Delhi to Goa
PNR Number: EDL1QA

Thanks & Regards,
Ketan Saraf
[protected]