[Resolved] Indigo Airlines — lost my wallet - poor response from indigo staffs madurai

[Resolved] Indigo Airlines — lost my wallet - poor response from indigo staffs madurai

A Amuthan 1755 from Salem, Tamil Nadu Mar 31, 2018

Amuthan moorthy, flight # 6e2859, pnr # mg4nvq, seat # 24f, doj-30/03/18, chennai to madurai, cell # [protected]. I had placed my wallet in the pouch provided below the dining or utility tray opposite to my seat. I forgot to take it when we arrived in madurai. Tried contacting your indigo office at madurai airport as the airport authorities asked me to do so. When approached kamalesh and deepan they were not bothered to listen to me and started playing with their mobile, i was so frustrated by your response than loosing my wallet, such response should not be tolerated as now i am thinking twice to fly with indigo any more, expecting you to take necessary action. Was this information helpful? No (0) Yes (0)
May 1, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 31, 2018 IndiGo Customer Care's response Hi, Our team tried locating the lost item in the aircraft, however, couldn’t find it. Nevertheless, we believe this could have been handled in a better manner. We have shared your experience with our team on the need for displaying a customer-friendly demeanor at all contact points. It was never our intention to inconvenience you. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team
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