[Resolved]  Indigo Airlines — luggage charges extra

Indig0 6e-169, jaipur to bangalore dated 14/12/17 pnr z9srvi, 2 adult & 1 infantt (Vikas manisha priyansh), luggage allowed 15*2+7*1+7*2 total 51kg, we have total weight 35+25=60 kg, extra 9kg*300=rs 2700, its ok no issue, but they taken 16*300 =4800 rs, it means infant bags they charged 300*7 =2100, many times travelling in indigi, but first time they mistake,
Was this information helpful?
No (0)
Yes (0)
Mar 23, 2018
Complaint marked as Resolved 
Verified Support
Feb 13, 2018
IndiGo Customer Care's response
Dear Sir,

Greeting from IndiGo.

As checked total checked-in baggage was 46kgs, hence charges for 16kgs was correct. Don't hesitate to contact us back in case of any further assistance needed.

Regards,
Team IndiGo
Feb 14, 2018
Updated by vikasmuskan
Thanks
.we are not interested in airlines
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information