[Resolved]  Indigo Airlines — luggage damaged

Address: Mumbai City, Maharashtra, 400060

I had traveled by indigo flight 6e 7211 from hyd to vga with my office colleague, i have checked in my new baggae in fast fwd service with a priorty tag surprisingly on reciept the wheel of the bag is broken and is fully scratched up.

Its horrible with you guys that such meaningless service ypu provide and is not bothered of passenger luggage.

I have connecting journey on forth from here and entire trip becomes an headache with wheels broken.

Sorry to say but ashamed of rating agencies who gives you all number 1 airlines and so forth award.

I wanted to make a fuss at airport but there is no office o[censored]rs neither can see the staff around.

Do let me know how ypu wanna compensate for such loss.

Manoj asrani
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Jun 22, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 22, 2018
IndiGo Customer Care's response
HI Manoj,

We regret to hear about your experience. As checked, our customer relations team is already in touch with you in regards to the raised concern.

Regards,
IndiGo Team
 
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