[Resolved]  Indigo Airlines — Luggage delivered to wrong destination and stand is broken

Address: New Delhi, Delhi

I have a complain against Indigo Airlines services, My Name is Mohd Kashif and i recently travel from Delhi to Mumbai for a important meeting, through Indigo flight 6E -167, on 07 Jan 2015. My E docket number no was [protected]_ITHDEL1 and PNR number was O7PMHZ. At 7:05 i received a call from Indigo, that lady ask about my bag "that i deposit my bag on Indigo counter..??", i said yes ask her "is their any problem, she said no" and cut the phone. She called me from this number "[protected]". After that Mumbai flight land at Mumbai airport and i go with other passenger to collect my luggage but after huge waiting i got to know that my bag is missing and it doesn't reach to Mumbai Airport along with my flight. Then i reaches to Indigo counter to check about the issue. On Mumbai desk i met with two Indigo representative named Senha and Sarah. They called to Delhi Airport to check the status of my luggage, but for long time they kept waiting and then inform me "We are trying to find your luggage, you please go to your Hotel and we'll inform you soon. After few hrs she called me and inform me "sir by mistake your luggage reaches to Raipur", then i asked her, what should i have to wear for my meeting, as i was having everything in that luggage only. I told her i want my bag soon and this your responsibility to handle customers luggage with care, then she replied " this is not Indigo's responsibility". Now i wanted to know, why this is not Indigo's responsibility, when i handed over my luggage in Indigo's custody. Then after that, i received my luggage at 5.55AM in early morning (08th Jan'15) and i found my luggage's stand was broken (will send you pics if you want). i can share pics and recording, If any one of you want. By 11th i return to Delhi by 6E-192 flight and when i received my bag i found, same side wheel was missing. Now you i wanted to know who's going to take this responsibility of this and i want compensation of my mentally harassment (as i receive my luggage after 20hrs) and luggage is broken from left side. Or else i'll go in consumer court to file a case against the company. Feel free to call me, as you already have my contact number in your database. Waiting for a positive reply..!! Kashif