[Resolved]  Indigo Airlines — mean not served in the flight

Address: Bangalore, Karnataka

Hi, i traveled from bangalore to hyderabad via flight no 6e 328, dated 19th mar 2018. Despite the fact that i have pre-booked by meal with you, i was not served anything in the flight. Forget about serving, the flight staff did not even asked me for any meals. It seems to me that since you are growing in volume, the general ethics are lots somewhere and you are least bothered to take care of customers. I am frequent traveler with indigo and call it as unfortunate for me that this is the only flight available which suits my travel time. Your ground staff at bangalore airport is too rude and arrogant and threaten people with cisf and cameras. Remember its a word of mouth world.
Could you please revert back asap and refund the meal amount.
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Apr 19, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2018
IndiGo Customer Care's response
Hi

With reference to your post, we request you to share the meal stub, attached to the boarding pass. So that we may assist you further in your concern.

Regards,
IndiGo Team
 
2 Comments

Comments

Flight 6E 892 Climbatore to Chennai on 14th March. Connecting to Kolkata via 6E 633. (OGTF7N)

Non veg meal was prebooked on the first flght
Airhostess asked if wanting to transfer the same meal to next flight. I agreed.

I was denied meal on next flight by the hostess citing it was not at all transferable.
IndiGo Customer Care's response, Mar 19, 2018
Verified Support
Hi Pankaj,

We regret the inconvenience caused to you. We believe that our customer relations team assisted you with regards to the raised concern.
Kindly let us know in case any further assistance is required.

Regards,
IndiGo Team
Hi,
Please find the stamped boarding pass along with meal stub which reflects the meal code (CPML/VGML/NVML)

IndiGo Customer Care's response, Mar 26, 2018
Verified Support
Hi Sandeep,

As checked, we are in receipt of your concern via email. Please be rest assured our customer relations team will be in touch with you to address your concern.

Kindly let us know in case further assistance is required.

Regards,
IndiGo Team

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