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It was our family vacation and we had booked an indigo flight from kolkata to trivandum on25th Dec' 16. The flight we
got was not direct and we had to change flight in bangalore. The flight from kolkata got unreasonably delayed by 3hrs.
So we spoke to the ground staff and explained them that we might miss our connecting flight, they promised us that in that
case they will give us next available flight and as it was night we would get night stay as well. Trusting them we waited.
The connecting flight had still not taken off but they dint wait for us even after requesting them.In this process,
we lost our vacation time, money as we had our hotel bookings in trivandrum and also had to make arrangement for night
stay in bangalore as the next available flight was next morning. On top of that the ground staff who made the bookings in
next flight took 2.5 hrs for the booking and getting us the luggage and also dint offer us a night stay, we had a small
2yrs old baby with us.
This unprofessial policies caused us physical, mental and monetary harrassment.
We either want Indigo to compensate for it or we will file a consumer case against them.
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