[Resolved]  Indigo Airlines — mental torture...

Hi,

Today (26th may 2018) my wife and my 3 years old kid (Pnr e8lery) were supposed to travel from varanasi to hyderabad (Flight 6e-916) in morning flight (0845 departure) but could not travel because of indigo staff’s support at airport. Ticket was booked on 23rd apr 2018.

My son's date of birth was somehow incorrectly mentioned in the existed ticket (Which turned him as an infant) hence my wife asked at boarding pass issue counter no.5 to charge as the kid will be on the lap throughout journey.
This indigo fellow in a very rough attitude asked to pay 22, 000 inr extra for one seat (Such an inappropriate demand!!) and when my wife agreed to pay the amount, he said this is now not available and didn’t allow to travel given the fact that kid doesn’t require a seat but to travel on his mother’s lap. This was such an absurd behaviour and not only this, indigo security took my 3 years old son and asked my wife to travel without kid and suggested that we will send your kid in later flight (After few hours) and sent my luggage for check-in. This is truly idiotic. How insensible is it to say like this, how one can even think about sending a 3 years old kid alone, wicked mentality!! Were they aware of their own unaccompanied minor policy? I have never experienced such a rubbish behaviour ever in indigo.

Immediately then wife took my son in hand, cried like anything over there and denied to go without kid (An obvious choice) then after few minutes of waiting, luggage came back to her. But there was no response/cooperation from indigo guys on such a disgraceful behaviour and a mental torture to a lady with a small kid.

Due to non-cooperation of indigo staff even now, it drove her crazy go out of the airport as now she needed to travel back to her hometown in such a high temperature summer with heat waves.

"what kind of strategy it is to allow her to travel without kid which is impossible and then try to sell the ticket at way higher price to another passenger."

"what kind of approach it is to not to let the passenger travel even when she is ready to pay the amount (And knowing that kid doesn’t require an additional seat) and then try to sell the ticket at way higher price."

Deeply disappointed and traumatic!!

I would like to get my money back in full and a sincere apology for no travel because of your staff’s misconduct which costed me huge mentally, physically and financially.

Thanks,
Rachit
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