Indigo Airlines — Misbehave by your griund Staff

Address: Nagpur, Maharashtra

Dear Sir, I am Senior Manger In Hindustan Unilever & I am a frequent flier of Indigo air lines, on 12th Feb, my flight no 6E403 was from Mumbai to Nagpur, I got the boarding pass in which, boarding gate no 9 was mentioned so I was sit in front of gate no 9, other passengers of same flights were also sit there, I had also confirmed to your ground staff about the departure time & also gate no, she told me that you will get boarding from Gate no 9, but when I did not get any announcement about boarding, I asked to Ms Poonam, She told me that your flight is about to departure, you have to go to Gate no 1, that time only five minutes was left to take-off the flight, suddenly Myself and other passengers rushed to the gate no 1, in which some were old persons (Two old sardar je), at gate no 1, I asked the contact no of manger to complaint it & I got the mobile no of Mr Hakim, I tried to contact him on phone, but he was not ready to listen any thing & told me that this is your fault, I had also told him that on boarding pass, gate no -9 is mentioned, and you have not made any announcement to shift at gate no 1, other passengers are also sitting there. but he was not in the way to listen any thing at the same time one person start to shouting on me, I asked his name, but he did not tell me as I tried to see his name plate suddenly he turned but when other passengers to stop him this type of behavior & asked his name. He reply that I am Ruchit (or Rukshit) & replied to all passengers" KAR LENA JO KARANA HE, ME BHI DEKH LUNGA" You can understand the behave & working style of your ground staff, by this type of behave I would be never prefer to fly with Indigo & also suggest to my near & dear to not fly with Indigo. I will also discuss to my seniors to not adopt the service of Indigo in future I want to know If your staff misbehave with the passenger, what is the disciplinary matrix & in this case what action you are going to taken. Ravinder Singh Manufacturing Manger Hindustan Unilever Ltd