Indigo Airlines — Misbehavior and unacceptable behavior by the supervisors.

To whom it may concern, Dear sir/ma'am, It's really sad to inform you that your airlines is well knowned and reputed but in reality I would rate 0 to your airlines. It's really rude of me to write this complaint because recently an incident from your indigo staffs have really disappointed me . So to begin with me and brother we are students here in Thailand and we took indigo flight from Guwahati-Kolkata -bangkok and the day of our flight we both brothers were checking in our baggage and suddenly our luggage got excess by 4 kgs and we had no hand luggage. So my brother requested them we were not carrying any hand luggage and we are students and don't carry much money but they were not trying cooperate with us not even once they were like we have to pay . But my brother was like how Can u do this with us am we are just students and we hardly carry a lot of money. So suddenly a staff comes and starts talking rudely and calls someone from his phone and start saying that there are two Guys here whose 4 kgs is excess and used the word 'badtameez larke' what does it really mean. Do we pay money to you all to get insulted this way. So when we reach Kolkata and we showed our payment receipt at the counter and the person in the counter starts asking me questions like why did you fight at the counter. I just want to know one thing that how a worker don't have moral ethics to talk to their customers. You say your airline is the leading in India but tell me one thing by which way do you think you people are winning people's loyalty. Then even at last I'm a student and I was carrying my cricket kit the supervisor is like I need to pay fees for it . Tell me one thing how can Any person stand all these torture from the staffs. I explained the staff that I'm not going for any tournament or any sports purpose. I'm just a normal student who comes home to summers and going back for my new semester. But they were not even interested. They were like 'sir I would have considered your request if you didn't have fought in Guwahati'. He was like it's showing in the computer that you people had fight. When I asked the staffs in Guwahati that we are not carrying any hand luggage then they were take out your stuffs and make it 7 kgs as hand luggage. Respected sir or ma'am do you really think you people are the number one in Airlines industry.i hope you all really take some action on it. Sincerely, Faraz.