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[Resolved]  Indigo Airlines — misbehaviour by staff

Address: Gurgaon, Haryana

Today while travelling from dehradun to bangalore flight number 6e912 the ground staff misbehaved with me due to luggage overweight. Earlier they said ok we will adjust it with ur cabin luggage later charged me 1500 rs for the same. Moreover the lady on duty told me that u are not allowed to carry big purse. Are they suppose to decide the size of our purses also. Really bad experience and rude beha iour of staff
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Jun 10, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 10, 2018
IndiGo Customer Care's response Hi Meenakshi,

We regret to hear about your experience. We would like to inform you that standard baggage allowance is one Hand Baggage weighing 7 kgs includes Laptop which should not exceed dimension length 55cm, width 35cm, height 25cm and check-in baggage weighing 15 kg which should not exceed 158 cms in overall dimensions. We have identified that you have 5 kg more than the standard baggage allowance. Hence, our staff charged you for the excess baggage at the airport. We would like to assure you that our constant endeavour is to provide on-time, courteous and hassle-free flying experience to our valuable customers and are hopeful for your understanding in this regard.

Regards,
IndiGo Team
 
2 Comments

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Comments

Today while travelling from imphal to guwahati .flifht number 6E614 the ground staff misbehaved with me due to hand luggage cheack . He check my laptop and asking me that it's here full right to check my laptop my bag and my parse ..so it's really bad things. And he keep my ticket her poket and aske me that if he dont give my ticket how i ll go to guwahati ...i an frequent flighyer by indigo ..so i need punissment on your ground staf which staf chaking ticket before going to flight ...really bad experience and rude beha iour of staff.
Reply
Today while travelling from imphal to guwahati .flifht number 6E614 the ground staff misbehaved with me due to hand luggage cheack . He check my laptop and asking me that it's here full right to check my laptop my bag and my parse ..so it's really bad things. And he keep my ticket her poket and aske me that if he dont give my ticket how i ll go to guwahati ...i an frequent flighyer by indigo ..so i need punissment on your ground staf which staf chaking ticket before going to flight ...really bad experience and rude beha iour of staff.

Regards
Aminur Rahman Mazarbhuiya
Travelling from imphal to guwahati
Flight no :- 6e 614
Seat no :- 8f
Reply
IndiGo Customer Care's response, May 11, 2018
Verified Support
Hi Aminur,

This is unusual. Kindly share your contact number and a convenient time so we may speak to you on this. Further, please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team

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