[Resolved]  Indigo Airlines — Misbehaviour of Indigo Employee (Shashikant at Birsa Munda Airport)

Address: Ranchi, Jharkhand

This is to bring to your notice that your airline staff Mr. Shashikant (employed at Ranchi’s Birsa Munda Airport) misbehaved with my mother (you can verify the CCTV footage). There is a death in family and we reached airport 30 minutes before departure, but instead of listening to our plea, he misbehaved with my mother and rather supported some other passenger (a girl) who herself was boarding 2 minutes before our arrival. Not only he assisted in carrying her luggage till the flight, he also called up a co-member and pleaded on her behalf. My mother was standing and crying infront of him, holding his hand, but he shrugged it off. We pleaded your other staff members to let us contact some higher authority as we had to reach anyhow because of death in family. But I am sorry to say that, all Indigo staffs were mere spectators and were enjoying our misery. This kind of attitude was unexpected and is dis-heartening. I would request you to take strict action against this employee of yours who should not discriminate among passengers and RULES SHOULD BE SAME FOR EVERYONE…I can forward you the call details which specify the time of our arrival at airport and you can also view the CCTV footage. This employee of yours (Mr. Shashikant) called up the airline crew and pleaded for that unknown passenger saying “yaar, isko entry dila de please…last please” and my mother was crying infront of him and his callous attitude was visible to everyone out there. He even said “ main aapko itna value nahi dunga, main passenger ko itna value nahi dunga, main apne kaam ko value dunga” What kind of language is that???????? Finally some other staff member allowed my mother to call me up and I received a call at 17:37pm (from +[protected]. The airline authorities said that even if we arrived 20 min before, my mother would have been able to board the flight. But for your information, we arrived 30 min before and still my mother was not allowed. And after much wastage of time, she was allowed to called from a landline (I am attaching the photo proof of call details) 18 min ago and till that time gates were open. Please take strict action against this person… My airline PNR is Z1Q8JB. Date of departure- 2nd Nov, 2014. Time 17:55hrs. Name of passenger: Mrs. Daisy Prasad Contact no- +91-[protected]/[protected] Please refund my amount for both ways as I had a two way ticket.