[Resolved] Indigo Airlines — misbehaviour with traveller

Rahool kumar

from Srinagar, Jammu and Kashmir

Feb 23, 2018

Address: Srinagar, Jammu and Kashmir

I am an indian soldier posted at srinagar. Today i am traveling in indigo flight no 6e 576 from sxr to lko. You know that the life army personnel is very tough. I have to carry all my personal items also uniform during leave. When i went to counter to collect ticket my luggage weight was 4kg more than authorise. I request to mr zunaid khan who was on ticket counter to merge my extra weight alongwith my subordinates but he didn't do started arguing and said that what ever you soldier in army you are not doing favour to being a army man and made a payment for rupees 1500. I want to ask a question to you this is not your duty to give some privilege to army personnel. I request u pl check and take action.

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Mar 26, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

IndiGo Customer Care's response Hi Rahul,

We truly understand your concern. As checked booking is made under Defense category which means upto 50% discount on base fare is provided with standard baggage policy and is open to Indian Defense and paramilitary personnel only. Nevertheless we believe that this could have been handled in better manner. We have shared your feedback with our Srinagar airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport.
Please be rest assured that we try our best to assist our passengers in the best possible manner.

We look forward to serving you on board again.

Regards,
IndiGo Team