[Resolved] Indigo Airlines — misguided pregnant women during onboarding which caused about to mis carry

Hari kishore Javvaji

from Bengaluru, Karnataka

Apr 23, 2018

Address: 560032

My wife p neelaveni who is 7 and half months pregnant women travelling with her father p neelakathan on 22nd april 2018 was purposefully misguided and created trouble during onboarding.

My wife and my uncle reached airport and completed security check by 5 pm and they sat gate 12 as per the onboarding pass.

At the end they called her and told gate was changed and asked her to come gate4 which is very far

When she went to gate11 again they said "no madam go to gate 04 again" which made my wife to go back all the way and finally at gate 4 they siad time is over we cannot onboard you at 5:35pm

No one concerned about the pregnant women and they made her to wait

This happened purposefully from indigo why because luggage we gave during checkin returned in 30 min which means they sold the ticket upfront and they misguided a pregnant women.

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May 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Apr 23, 2018

Updated by Hari kishore Javvaji Booking ID NF[protected]

Journey Date : April 22nd 2018

PASSENGERS PNR STATUS E-TICKET NO.

1. Pasupuleti Neelaveni, VFJ7KG Confirmed VFJ7KG
2. Pasupuleti Neelakantham, VFJ7KG Confirmed VFJ7KG

Apr 23, 2018

Updated by Hari kishore Javvaji Indigo Airlines

6E - 7134

BLR

BANGALORE

18:30 hrs, 22th Apr

Terminal 1

1 hr 35 mins

Economy

VGA

VIJAYAWADA

20:05 hrs, 22th Apr

Vijayawada Airport

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi Hari,

We regret to hear about the experience. As checked, our customer relations team is already in touch with you in regards to the raised concern.
Kindly let us know in case further assistance is required.

Regards,
IndiGo Team