Indigo Airlines — Misguiding staff, rude behaviour FLIGHT 6E976 AND 6E4206 ON 24 -1-17 SEAT NO 26B AND 25B

Address: New Delhi, Delhi, 600044

I travelled Indigo from chenni to varanasi via NewDelhi. on 24-1-17 when I landed at NewDelhi i contacted the customer care whether i have to checkin my luggage again to travel to varanasi.. The customercare staff told me that the baggage will automatically transported to varanasi flight . Beliving his words i travelled in varanasi flight. When i reached at varanasi i found that my luggage was not reached in the flight. when i asked the customer care at varanasi they say that i have to check in my luggage again at Delhi then only it transported to varanasi flight. EITHER THE STAFFS ARE NOT FOLLOWING THE COMMON PROCEDURE TO TRANSPORT THE BAGGAGE OR THE DELHI STAFFS ARE IGNORANT. I INCURRED LOSS OF RS. 5800/ BECAUSE OF NON TRANSPORTATION OF MY BAGGAGE AND( MY BAGGAGE IS WORNOUT BECAUSE OF POOR HANDLING BY INDIGO STAFF). WHEN I WROTE INDIGO THEY REPLIED THAT THEY HAVE ENQUIRED THE STAFF AND STAFFS ARE NOT GIVING SUCH REPLY TO ME.
I REALLY DON'T KNOW HOW TO PROCEED . FURTHER I CERTAINLY SAY THAT THEY ARE TELLING LIE. AND STAFFS ARE RUDE . V. Subramanian