Indigo Airlines — Mishandling of baggage

Address: 400701

Dear sir,

I travelled from cochin to mumbai yesterday 8th of april with flight ticket vide pnr no. Lijuue.

My luggage which was a brand new bag from one of the italian brand which i purchased from milan only on dec 16.

When i collected my luggage it was totally torn off. The badge was pulled out and even the base of trolley was so much torn that side piping came out.
I immediately approached the baggage counter where i was attended by two executives named neha s and kaliekete. I can not decribe in words the condition of my bag but neha s. The executive who was sitting at baggage counter mumbai 1b arrival section, herself took the pictures of the bag and attached them while lodging the complaints.

Both of them just showed me a notice which stated that they cant help since minor wear and tear is not refundable. However any reasonable person will admit that this bag can never be used in future. You yourself may refer to the pics attached by them.

Upon my insistance after a lot id discussion neha s. Lodged the complaint but didnt give me any complaint number and told me that i can refer to my pnr for any online complaints.

I would request you to please be reasonable and look into the matter without any bias.

Looking forward to your feedback and refund for damage of my brand new trolley bag.

Thanks and regards
Manoj chugh