Indigo Airlines — mismanagement, unnecessary charging money and rude behaviour

Address: 560012

Website: www.goindigo.in

I am going with the complaint of mental torture by indigo staff. On 7.08.17 in morning my flight from bangalore to indore was at 5.20 am, i was at airport by 4.15 am. The staff did not allowed me to go to boarding counter but diverted to this touch screen check - in system. Yes, first encounter with this stupid and dumb slow staff member, there was some printing issue which wasted my 10 min. Suddenly a person came shouting and running randomly quoting "flight 526 mumbai, hyderabad, (Some random city names you can barely hear) along with name indore (Which later appeared that was announcing the call for passengers, seriously! They do not have mikes?) fine then this lady at the counter said, check in is closed here, please go to the main counter. There second encounter with dumb staff, there was some issue with luggage weighing machine (My id and ticket was on her table) after exact wasting 15 min for technical issue she said you cant board this flight, i looked at watch it was showing 4.40 am. Then third encounter with extremely rude employee named"kubra taj", who came, indulge in an argument and said" haan ho gyi galti maaf kijiye but jaakar next flight book karaiye time mat waste kijiye nahi to wo bhi chhut jayegi". Now at the booking counter my fourth encounter with three extremely lazy ladies busy in flaunting their make ups, with huge rush outside their window, took place. There atm machine and printing got stuck so for every ticket they were taking 10 min. Some how i reached to counter at 5.10 am, they chrged me 6, 700 rs (Total to and fro charge of the prior booked ticket which was booked 4 month ago was 7000 aprox) there were 18 people along with me some of them came way before me to the airport.
Now after all this it doesn't stop, again at the boarding counter she asked me to pay extra 200 rs for my total 9 kg check in luggage and that too at the counter which was literally 1 km away with huge line. Whole scene was macchi bazaar, with people running all around somehow i boarded at 5.50 am for 6.05 am (Yes now it was allowed). Can i get answer where was my fault? Why i was charged? Why i have to face such nuisance and torture?
-from a passenger - madhulika pathak mob no. [protected], pnr no. Sgp36x