Indigo Airlines — misplacement of luggage

Indigo Airlines — misplacement of luggage

J JainKrati from Noida, Uttar Pradesh Feb 8, 2018

I travelled from ahmedabad to delhi on feb 7, 2018 (Flight - 6e 731, pnr- Dhf37x). Since it my last travel from my place of study to my home town, i had extra baggage and i paid inr 3900 for the same. However, due to carelessness of indigo airline, my baggage was not loaded on the flight from ahmedabad, which i got to know only after hours of waiting at the delhi airport. Airlines staff assured the delivery of my luggage to my house by the end of the same day, however, they failed to do so. I received my luggage by the next day. I paid so much for the extra luggage i wanted to carry along, but the airline services was downgraded. My time and money was wasted. The time wasted at the delhi airport to check the status of y luggage created delay in my assignment which affect my professional career. Was this information helpful? No (0) Yes (0)

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Vicky Motiramani

from Panaji, Goa

Feb 8, 2018

My name is vikas motiramani i was travel on date of 29 jan on that i was travelling Ahmedabad to goa 10.55 pm actuall time but flight delayed .
Same problem TODAY date of 3 feb TODAY allso i am in Goa airport today allso flight is let so every time we facing same problem...

IndiGo Customer Care's response, Feb 10, 2018

Verified Support

Hi Vikas,

We sincerely regret the inconvenience caused to you due to the delay in flight 6E-947 from AMD to GOA on 29th January 2018 and flight 6E-948 from GOA to AMD on 03th February 2018

As checked with our concerned department, both flights were delayed due to Air Traffic Congestion at Mumbai Airport. We sincerely regret any inconvenience that may have been caused to you in this regard. However, please note delay due to congestion are unpredictable and beyond our control.

We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers however, our operations depend upon various external factors. We have taken your feedback into account to ensure a more hassle free experience on your next journey with us. Kindly visit http://bit.ly/1Xaz2Ul Clause 13.2, for more information In case of delay of a flight.

We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,

IndiGo Team