[Resolved] Indigo Airlines — missed my international flight due to indigo flight delay on 06th april 2018

[Resolved] Indigo Airlines — missed my international flight due to indigo flight delay on 06th april 2018

B bharat168 Apr 13, 2018

Hi there, I was having a flight from varanasi to delhi which was scheduled for departure on april 06th at 20:55 pm. The flight got delayed by 4 hour and missed my qatar airways flight for doha (Fyi - i was having a flight for usa via doha) Due to this 4 hours of indigo flight (6e - 991) delay i have to suffer a lot in delhi airport. I have to stay in hotel for 1 night in delhi and have to find the next available flight to usa. I have booked next available flight to usa for approx $2250 (Total: rs146, 048.00) for me, my spouse and daughter. All of the inconvenience and money i have paid from my own pocket which i want indigo to pay me back or help me recovering this asap. Here is the detail for my flight in indigo: Booking reference: nb82rc Numeric booking id :[protected] I missed my qatar flight for 7th april which has the booking reference (Pnr) : jy9id8 and booking reference (Pnr) : t36mta (For your internal reference) Also i have booked my next available flight on 8th as confirmation / booking id : jawhim for total: rs146, 048.00 which i want this recovery from indigo airlines. Please let me know how you are going to pay my losses. Looking for a expedite reply asap. Thanks, Bharat Was this information helpful? No (0) Yes (0)
May 15, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 14, 2018 IndiGo Customer Care's response Hi Bharat, With reference to your post, we have investigated the matter and would like to summarize our findings for you. You were booked to travel in flight 6E-991 from Varanasi to Delhi which was delayed due to bad weather and subsequent air traffic congestion at Delhi Airport. Please note delay due to bad weather, air traffic congestion is beyond our control. We sincerely regret any inconvenience that may have been caused to you in this regard. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers however, our operations depend upon various external factors. Also, when such changes happen passengers may choose a refund or an alternative IndiGo flight at no additional cost. As checked, you have opted to board the flight. Hence, we are unable to initiate any compensation in this regard. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us. Kindly visit http://bit.ly/2BOHQrL Clause 11.4, for more information in case of delay or cancellation of a flight operated as part of the Connected Segments. We are hopeful that you will understand the need for our policies and see this matter in the right spirit. Regards, IndiGo Team
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