Indigo Airlines — Missed the flight because of Indigo customer care

Address: Kolkata, West Bengal

Sir/Madam, On 8th feb 2015, I travelled from Gaya to Howrah by Rajdhani train and due to train delay I reached Howrah 3 hours late. I reached Kolkata airport by 1.35pm and I was having flight at 2pm. I informed the Indigo customer care that I will be late because of train delay but will reach airport on time. When I reached kolkata airport, indigo customer care ladies said I missed the flight, and I said the flight is already there and i didn't miss. If she managed the situation I may not miss the flight and flight also not get delay. Because of this, I paid extra Rs 5350 for next to next day morning flight (seat was not available for that day and next day.). If she managed that day, I may save an amount of Rs 5350 + 2 days hotel stay. - Sunny