Indigo Airlines — Missing Luggage - Manoj Gupta ( Booking Reference --L73MMV )

Hi Team,

My Father & Mother in law's has traveled by Indigo Flight from Dubai to new Delhi on 19 Dec 2016.

At New Delhi airport, their RED Sky-bag Trolley bag went missing and was recovered at airport after 3-4 hrs after flight has landed in New Delhi.

Bag was found opened in the airport and after checking the bag we have discovered that money from wallet inside the bag is missing from the bag.

Issue is reported at airport to the Indigo operation team and same things have communicated to them. Indigo operation team has also taken the pics of the bag after it is recovered in airport.

They themselves told us to report the incident by a mail to
customer.[protected]@goindigo.in.

Please find other details :

Passenger Name : Manoj Kumar Gupta && Mamta Gupta

Booking Reference : L73MMV

Numeric Booking Id :[protected]

Date : 19 Dec 2016

Flight Detail : 6E 22 ( Dubai to new Delhi )

Missing Items From Bag :

1. Money -- Total Rs. 41000 ( 20 Notes --2000 Currency Notes & 2 Notes --500 Currency Notes)

Also due to this my in-laws unable to board their connecting bus from New Delhi railway Station and they need to book tatkal tickets from irctc for this.

Kindly look into the above issue and please refund the stolen money and railway tickets amount.

Let me know if anything required from my side. I have mailed to customer relation indigo but till now i have not got any responce from INDIGO side.

Regards,

Hari Gupta

Ph: [protected]