Indigo Airlines — Missing of luggage bag

Address: Mumbai City, Maharashtra, 401107

Website: goindigo.in

Dear Sir,

Regeret to inform that my self Shashi Kumar, an indian resident and frequent flyer of Indigo Airlines.
I had booked your flight from patna to mumbai via delhi(mumbai to delhi- through flight no-6E 191 and from Delhi to Mumbai through 6E 129 on 13th Nov-16)

After arriving Mumbai I could not take my luggage as it was missing .I complained at your help desk and was given a complain reciept with an assurance of resolution in morning.My complain no mentioned in slip is 286 Now when i called in morning today they are telling that sir your complain no 288 not 286 as it was our mistake, so pls make correction .

i want to know how can one make such a blunder with a person who is already suffering a problem .how can she give me wrong complain no.

kindly go through the attachement and let me know the status and let me know how much time it will take to resolve the issue as my belongings include food items also which will spoil and will temper the condistion of other belonging kept in bag.

Regards,
Shashi Kumar