IndiGo Complaints & Reviews

Dear sir,
This is to bring to your kind notice that 21st dec1-7 i travelled from kolkata to vizag (Via bhubaneshwar) on your air craft no: 6e-512 which was departed at 11.45 am from gate no: 19 from kolkata.
I was travelling along with my father who is 82 years old and undergoing treatment with regular medications.
While travelling, i had two cabin luggage’s (One black color american touriester stroller bag and another one was a green color duffle bag).
While boarding at gate number 19 my father was not feeling well and i was holding him and helping him for boarding on the air craft, observing that, one of the lady ground staff was very kind enough (???) and told me to keep my two luggage’s at the gate (19) and she told me that the luggage’s will be brought by them just after me. Once i entered the air craft and took my seat (11e & 11f), i requested the lady flight attendant to confirm me the loading of my luggage’s, they told me that once the staffs at gate number 19 have assured me that they will get the luggage’s that means they will definitely load it it in the cargo.
After landing at the bhubaneshwar again i checked with the flight attendant and they further confirmed me that the kolkata indigo staffs have confirmed them that luggages were loaded in the air craft which i will be receiving at vizag.
The flight landed at vizag on time and i was informed that i will get my luggage’s at baggage belt number 1.
Accordingly i went to the belt number one with my father and with my biggest surprise i didn’t get my luggage’s there. I had immediately reported the issue to indigo staff at vizag airport and done the pir (I have a snap of the copy).
I was told by the staff that they are co-coordinating with kolkata indigo and requested us to go to the place where i had planned to stay at vizag (Hotel novotel) and once they trace out the bags they will immediately inform me and they will also deliver those bags to hotel novotel.
The issue is, it’s now more than 48 hours and i am yet get any update regarding the status of bags.
I was given two number’s from vizag indigo for follow up ([protected] & [protected]) and names of two staffs of indigo one is mr manikandan and mr suresh. Unfortunately none of them is able to give me any update till now. Though they have promised me that they will update me in one hour or two hours, i am sorry to say that even after 33 hours (Last call i received at arroung 10.30 pm on 22nd dec-17) indigo doesn’t bother to give me a call and update me.
In fact in the last call indigo informed me that kolkata indigo staffs have confirmed that they didn’t found any luggages at gate number 19 at kolkata and also the lady staff (Who was on duty on 21st dec-17 during boarding in 6e-512) denied that she had requested me to drop the luggages at the gate number 19. This is really unbelievable.in fact my father was also with me and he also heard that the lady told us to drop the luggage at gate 19 and she also told that thise bags will be carried just after us in the aircraft.

As i mentioned, my father is 82 years old and a patient who consumes essential medicines for his well being and all those medicines are in one of those bag. The doctor prescription of appllo hospital which is also there in the bag. My father has spent 2 days without medicines and since the prescription is missing, i am unable to purchase those medicines at vizag. Due to this issue the health of my father is being deteriorating. Indigo airlines claims to be the number one airlines india and i am really surprised for not getting this service in 48 hours of time. You are failing to trace the bags till now.
Please note, due to no medication of my father if something wrong happens to him indigo has to take the entire responsibility.
I had almost rs 32, 000/- to rs 35, 000/- worth stuff’s in those two bags. If those bags not traced and returned to me indigo has to given compensation of the same amount and for that i will definitely send you legal notice.
If your staff of kolkata is now denying that she didn’t request me to drop my luggage’s at gate number 19, then i request to take out the video footage of gate number 19 on 21st dec-17 during the boarding at 6e-512.
I request you to do a proper investigation on this and get back to me with a feedback of status of the bags and way of returning the bag to me as soon as possible.
Regards
Debabrata sengupta
51/1 raja dinendra street
Kolkata-700009
M-[protected]

I have purchased air tickets from delhi to kolkata on 10 feb and kolkata to delhi on 10 march pnr is c98js[censored]nder armed forces concession but after finalizing tickets rates are charged as per normal rate. I contacted two times on tele number [protected] but i don't get any positive response from your office, i also mailed in [protected]@goindigo.in on today but no response is received from there also. Please let me know what can i do for refund of excess money deducted by your indigo airlines.

I was booked on indigo flight 6e-5126 from mumbai to delhi on 20.12.17 @ 9.30 (Pnr h9w17c), due to an accident suffered on the previous night i was absolutely not in a position to walk and requested wheelchair assistance from the indigo staff and was flatly refused in a very rude manner (Was even told that such assistance has to be requested 48 hrs in advance, as though accidents happen in an elective manner). Trust this would be noted by the indigo management and corrective action taken - thanking you

Hello,

I booked indigo flight through yatra from chennai to kolkata and back for 27th-28th nov. The yatra ref number is[protected] & pnr tenpxg and i was charged inr 5803 for the to and fro journey.

Now i had to cancel my ticket due to an unavoidable situation. The purpose of my journey was to attend the marriage ceremony of a very close friend of mine. Now last week his would be father in law expired which resulted in cancellation of the marriage and likewise i had to cancel my journey owing to this unexpected situation. Now i called airlines (Indigo) directly and explained them the situation and the reason of cancellation. I requested indigo to understand the situation for cancellation and waive the cancellation fees as much as possible. The cancellation ground has been a death which has happened. But they didn't and instead refunded inr 1380 to yatra through which i booked the ticket. Now yatra inturn has also deducted their cancellation charges and i am being refunded only inr 367!!!

Now the question is is that i had a situation where in i am being forced to cancel my tickets due to situational conditions and after paying around inr 6000 i am being refunded only some peanuts!!! Is not there any such clauses for both indigo & yatra for emergency situations. Why cancellations charges are so high in case of any valid cancellation and not out of fun!!!

I would like to raise complaints for both indigo and yatra for toying around with customer sentiments.

Dear team,
Today i was travelling from bbsr to mumbai and mumbai to goa. But i missed the flight just because of 5mints late in check in. My flight was in 8:45am morning and i reached the airport at 8:25am. It was delayed due to medical emergency. Nobody help me. I stand there in indigo counter for new reservation but no body responding to me. As per my knowledge it is a service industry where customer expect help from employee. I again book a flight in air india and air asia where i got a satisfactory service. I travelled a lots of time with indigo. And i decided not to take a chance in indigo in my future. Booking referee is ue4pyj
Regards
Swatiamita mohanty

We are the customer if we are don't know anything, that is not important to abuse customer in badly manner, i am always going by flight - bangalore to kolkatta or ranchi every times in indigo.
Few days ago banglore airport, i ticket is bangalore to kolkatta, plane - indigo, after reaching the counter nearby no -18, the sound is coming suddenly very loudly manner by the indigo counter no 17, 18, 19, and 20, all counter lady is there conter no 17 lady is abusing very bad langauge to the passenger in front of me, after that, all lady counter like 17, 18, 19 and 20, all ladies not any (Male is not involved), all ladies are abusing very fithy language to passenger in very bad manner, i passeneger lady having only 2 kg more in laggage the lady counter no - 17, 18, 19, and 20, they took more then 15 thousand rupees from so many passenger,
I am asking you what kind of services this was they are cheap kind of lady behavior abusing any passenger and asking any amount from passenger, then all ladies having in group and forcingly asking money to passenger in very bad manner and harassing also.
Counter no 17 lady is shouting like anything, the matter i am discussing about ingigo counter (Bangalore to kolkata)

I am analyst i am always coming by fight only, and this is not a first times indigo (Females are need some politeness and behavior also).

Why should females are asking so much money without any reason from passenger, tell me first? Passenger are not # they gave respect to female its doesn't mean they are creating anything about any male and mentioning i am calling to police if they are not gave to money.

I am already make a complaint about counter no 17, 18, 19, and 20 counter - ingigo (Bangalore to kolkata) to the nearest police station, this is 17th times females counter is always behaving very bad to any passenger.

Sir,

This is to inform you that i was a passenger from delhi to mumbai via ahmadabad on 31/05/17. The check in bag was having one small imported power bank in discharged condition which was kept unknowingly. During
My boarding i was called to security zone by your staff. The small power bank i took out. I was not handed over with the power bank though it it is allowed to carry in my hand baggage, i requested but nothing happened. Course of action taken by me:-

A) approached to indigo staff in ahmedabad at 8 am (31/05/17), only given a no to contact to delhi.

B) contacted mb no - [protected] in the night of 31/05/17 but the person said it is disposed off.

A) sent feedback sms to 566772 on 01/06/17-sympathy call came from the customer care indigo executive madam (Name unknown) at around 10 am and she taken very initiative that she is doing something - but
All are for show & formality.

D) as per customer care executive directive after 6 hrs i called customer care no-.[protected] & talked to mr. Bhubonesh kumar and mr amin to lodge a complaint.

E) next day miss neha could not answer my quarries and connected to mitalli who finally connected to mr. Deep in gurgaon office.

F) mr. Deep assured me that he is trying to get back my item contacting to delhi airport and will call me to my no but made me full &wasted my time.

The indigo security management to satisfy my questions-
Note:-
I) the luggage scanning machine was not available in delhi before approaching to boarding pass issue counter whereas mumbai & kolkatta do have. It is not so criminal offence and customer may forget during
Packing. Any one does not have authority to destroy any customer item. It should be returned back to the passenger with sufficient proof afterwards with some handling /courier charges (Thus customer mistake should be penalized). Ii) while such small thing is
Allowed in hand baggage why not given my item to me.

Iii) every passenger/staff is concerned for flight safety but adopting the policy of destroying the customer, s valuable item should not be indigo, s customer care policy.

Iv) customer valuable feedback sms sent on 01/06/17 is not suitably answered yet with the acknowledgement of management input.

V) my grievance will be uploaded in your web site in customer feedback page for better communication to all your valuable customers

Vi) waiting till 17/06/17 to approach to indigo care in delhi by my friend with the original boarding pass to collect my item.

Vii) your kind co-operation is required to seek customer right through grievance filing to knock your top management to adopt alternative policy to protect customer, s valuable item in future.

My travel ref:-
Passenger information
# name type gender e-ticket status
1. Tapan jatindranath adult male tgkwra booked
Flight information
Travel date flight no. Origin destination depart time arrive time airline
Tue 07-nov-2017 6e 6248 kolkata (Ccu) hyderabad (Hyd) 10:30 pm 12:45 am (+1 day) indigo
Wed 08-nov-2017 6e 428 hyderabad (Hyd) mumbai (Bom) 04:00 am 05:30 am indigo
.
The waiting period is over. This is for indigo higher level info
& publicity

Worst flight service ever my friend was travelling from australia to india he has a connecting flight from delhi to raipur in indigo flights and when he reached to raipur he found that baggage people have stole his stuff from the bag i send lots of expensive stuff and even he had too and they stole everything. This is what # service do u provide ridiculos people. We are students we work our # off to buy stuff for our family and this is what horrible service u provide shame on indigo flights.

I travelled from bangalore to delhi in flight no. 6e3988 on 16th dec. Under pnr no. Me6jvg having seat no. 1c. This flight landed in delhi around 8:00pm. I lost my hand baggage, which is my suit of dark blue color of raymond brand, inside the airplane. The cover of suit is raymond make and of black color with ghaziabad shop address mentioned over it.
Kindly trace the same and return to me.

My contact details are as below:
Satvir bansal
F-370, sector-36, greater noida, uttar pradesh-201306
Mobile no. : [protected]

Pnr wed1hg, flight 6e - 596

They refused to onboard though entered airport at 1.21 pm (Can check cctv). Had to be long in queue to collect boarding pass and finally refused boarding.
Asked for rs51000 for the next flight though it was showing rs13000 online.

A ground staff named 'paramita bora' misbehaved though one of the pessenger was senior citizen. She argued extremely rudely.

Online shows actually the flight departed at 2.44 pm (Screen shot attached)

My resume was taken from freshersworld.com and a person named sudhir srivastav stating himself as the hr person for recruitment sent me a mail with an attachment to deposit 9, 900 as security deposit for interview in gurgaon, haryana.

He said that transportation, food, flight charges will be arranged for the interview. After i deposited he again called me and asked to deposit 50000 rs. I got a doubt and approached indigo office...

I had a very worst experience with goindigo airline. I was travelling on 14th december having flight no 6e5532 goa to delhi. The ground staff and their senior present at boarding desk dont have manners how to talk with the customer and also the dont have even a little sense how to resolve customer request. I have book a ticket on mmt by mistake surname be added on ticket but unfortunately at the time of boarding i dont have id having that surname i request the ground authority to do us a favour regarding this or charge a min amount if required but they dont listen a single word. They force me buy a new ticket which i do. I also travel from delhi to goa on 11th of dec with the air asia airline with the same id which dont have surname i request them and they resolve our problem and give us boarding pass i appreciate their services. Sorry to say but goindigo staff on goa have no common sense and capability to resolve the customer request. This feedback is only to aware all the other traveller so that their jouney be comfortable and without harassment which i already face.
Mr vipin gaur-[protected]

Indig0 6e-169, jaipur to bangalore dated 14/12/17 pnr z9srvi, 2 adult & 1 infantt (Vikas manisha priyansh), luggage allowed 15*2+7*1+7*2 total 51kg, we have total weight 35+25=60 kg, extra 9kg*300=rs 2700, its ok no issue, but they taken 16*300 =4800 rs, it means infant bags they charged 300*7 =2100, many times travelling in indigi, but first time they mistake,

Dear sir
First of all i m not complaining for your indigo airlines, but i need a suggestion
I get a call from shine.com and they offer me job on indigo in air ticketing managment
Department, there were some nikita maam, she told me to pay 2600 rupee online for security amount
I paid, second they told me to pay tanning amount of 7900 and promised me that this is the last amount to pay, after that no amount to pay,
So i paid it now no one getting my calls they make a fraud with me.

Pnr-oipzxh. I booked flight ticket for my family on sep 5th 2017. And cancelled it after 2 weeks for some reasons. Still i havnt received my refund money. I asked indigo customer realtions, they asked my statement to prove them that i am not cheating them. I alsready send 2 times my bank statement. They asked me to contact after 48 hrs. Still now no response. They are telling its credited to my account, i have to ask my bank for this issuse. But they didnt send me any transaction details for that. Without that how can i trace this transaction. My banker is tellingthat i have to ask indigo's banker only, they cant trace this without any transaction id. I am in contact with indigo customer care officials no one is sending proper response. I advise people beware of these kind of airlines.

I am a senior citizen and was travelling with my wife from pune to kolkata on 11.12.17 by flight no.6e135. Despite reaching pune airport dot on start of check in and issuing webchecked boarding pass at the airport by indigo ground staff with seat nos.12b and 12c those were reserved at the time of booking of tickets for ashok kumar mazumdar and indrani mazumdar, the check in counter changed to seat nos. To 30b and 30c respectively. The changed seats were without having reclining facility and less comfortable. The total jorney time of more than four hours became very strainous and uncomfortable. When i objected to this change, the check in counter person assured that the seats changed would be with equal comfort. As the seats were booked by paying total seat fee of rs.1200 (Rs.600 each), i would request to state why the money taken by indigo management shall not be refunded for not giving service to the level of your commitment.

This airline is not allowing its passengers to slight change in name. They some how are always trying to make us cancel the ticket and book again for slight change of spelling. There customer support is horrible, they just disconnect while we are texting them in online chat. They refuse any help and asking to cancel the ticket. The cancellation fee is so high.

I am sanjoy biswas from indian air force, regular traveller of your airlines. On 11 dec 17 along with my wife and my daughter reached dum dum (Kolkatta) airport reached 1305hrs. My flight was from kolkatta to chennai at 1405 hrs, my pnr no. Pk4qxe flight-6e 275. After scanning my luggage went to counter to deposit luggage and to take boarding pass. Bag drop closing time was 1320hrs, thatswhy at 1312hrs i asked to yor attendent for deposit my luggage as the earliest, then the atendent asked to counter lady, the lady replied and told me come in qeue/ line and i toled her that time is going over then she toled me that she will accept the luggage, by line i reached counter at 1332hrs, then she refused to take my luggage toled me to meet counter no. 16. I requested her again again but she refused to take, intentionally made me late if she told me earlier that she would not accept luggage after 1320 then i could try to the another counter. I am from deffence service we always obey the order, because of obeying the order i alongwith my family were punished by mental harrasment and refused to give boarding pass on that flight. After that i went to counter no.16, there the lady told i have to buy another ticket for next flight, there also that lady spoiled my time intentionally. After lot of request to your manager i got my next flight ticket by paying rs.9225 (Nine thousand two hundred twenty five). Please help me by refunding my money because your staff intentionally done this problem. Clearly and intentionally they made me late and put me in such a situation that ther was no way other purchase of another ticket because i have to reach chennai. It was not my fault. My mobile no. [protected], [protected]@gmail.com

Hi
I had booked a ticket dubai to bangalore 7th feb 2018 and return 15th march 2018 using the first gulf bank credit card. Before i could save the booking referene the site closed.

I called up the credit card company they gave me this reference for you'll to check - t42637

I had given the following tel number and email id
[protected]
[protected]@gmail.com
Can you kindly send the ticket...

With due respect it is submitted that I got a flight booked from KOLKATA to PORT BLAIR with my family six members via INDIGO AIRLINES with PNR MYUFVP through IRCTC.. The time of flight was 06:15 A.M. dated 08/11/2017 from KOLKATA Airport. I Entered the KOLKATA Airport at about 5 A.M. and got my baggage screening done at about 5:10A.M. I have never travelled through any Airlines so I was following commands given by INDIGO AIRLINES employees as such as. Then I was asked to go to a que to go for further formalities. Then I take this que at about 5:20 A.M. and it take me about 30 minutes to reach to counter who did not accept my bags other than hand bags which were already screened and issued my boarding passes. Now with these extra bags I went through security check in which again took my huge time to pass through.Security checkin took almost double time because they did not allow my bags which were already screened and made us to remove some goods. Security checkin also didn’t care for my flight as I was already been late by INDIGO AIRLINES counter .After that I went to The gate no. 25 where another employee of INDIGO AIRLINES did not allow me to enter as my whole family requested to enter the gate still the flight has not taken off yet. All that you can view through CCTV footage which will clear you about my misguidance and disappointment and great harassment of my whole family. I got my flight missed then being in time instead.

Now my questions are

1. Why the Barding counters took so much time for the small queue.

2. Why my bags were not submitted other than hand bag.

3. Why my boardings passes were issued if I was not able to travel with this flight .

Then I got booked my flight with JET AIRWAYS next day to PORT BLAIR which took 37227 rs . Meanwhile all this happened due to Ignorance and misguidance of INDIGO AIRLINES faculty members which lead to monitory loss and a great disappointment and harassment of my whole family.

Now Sir you are requested to please file my Complaint agiant INDIGO AIRLINES and make my Full Payment refunded which I then had to spend with JETAIRWAYS about 37227rs.

ENCLOSURES.

1. Boarding passes of my whole family.