Indigo Airlines — mobile power backup not handed over

Website: INDIGO

Sir,

This is to inform you that i was a passenger from delhi to mumbai via ahmadabad on 31/05/17. The check in bag was having one small imported power bank in discharged condition which was kept unknowingly. During
My boarding i was called to security zone by your staff. The small power bank i took out. I was not handed over with the power bank though it it is allowed to carry in my hand baggage, i requested but nothing happened. Course of action taken by me:-

A) approached to indigo staff in ahmedabad at 8 am (31/05/17), only given a no to contact to delhi.

B) contacted mb no - [protected] in the night of 31/05/17 but the person said it is disposed off.

A) sent feedback sms to 566772 on 01/06/17-sympathy call came from the customer care indigo executive madam (Name unknown) at around 10 am and she taken very initiative that she is doing something - but
All are for show & formality.

D) as per customer care executive directive after 6 hrs i called customer care no-.[protected] & talked to mr. Bhubonesh kumar and mr amin to lodge a complaint.

E) next day miss neha could not answer my quarries and connected to mitalli who finally connected to mr. Deep in gurgaon office.

F) mr. Deep assured me that he is trying to get back my item contacting to delhi airport and will call me to my no but made me full &wasted my time.

The indigo security management to satisfy my questions-
Note:-
I) the luggage scanning machine was not available in delhi before approaching to boarding pass issue counter whereas mumbai & kolkatta do have. It is not so criminal offence and customer may forget during
Packing. Any one does not have authority to destroy any customer item. It should be returned back to the passenger with sufficient proof afterwards with some handling /courier charges (Thus customer mistake should be penalized). Ii) while such small thing is
Allowed in hand baggage why not given my item to me.

Iii) every passenger/staff is concerned for flight safety but adopting the policy of destroying the customer, s valuable item should not be indigo, s customer care policy.

Iv) customer valuable feedback sms sent on 01/06/17 is not suitably answered yet with the acknowledgement of management input.

V) my grievance will be uploaded in your web site in customer feedback page for better communication to all your valuable customers

Vi) waiting till 17/06/17 to approach to indigo care in delhi by my friend with the original boarding pass to collect my item.

Vii) your kind co-operation is required to seek customer right through grievance filing to knock your top management to adopt alternative policy to protect customer, s valuable item in future.

My travel ref:-
Passenger information
# name type gender e-ticket status
1. Tapan jatindranath adult male tgkwra booked
Flight information
Travel date flight no. Origin destination depart time arrive time airline
Tue 07-nov-2017 6e 6248 kolkata (Ccu) hyderabad (Hyd) 10:30 pm 12:45 am (+1 day) indigo
Wed 08-nov-2017 6e 428 hyderabad (Hyd) mumbai (Bom) 04:00 am 05:30 am indigo
.
The waiting period is over. This is for indigo higher level info
& publicity
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Dec 18, 2017
Updated by Unit3
Thank U to complaint management team for forwarding the complaint-- My past e-mail ref- to indigo on dtd- 03/06/17.
Complaint ID: 1809898 correction
-The flight mentioned in the Travel Ref column is sent by mistake.The journey was from Delhi to Ahmadabad & onward to Mumbai on 31/05/2017.
Ref:- PNR No-MDUJ6Q, Flight No-6E 517, Tapan mandal, DOJ-31.05.17
Delhi to Mumbai via Ahmadabad -----
 
4 Comments

Comments

I lost my wallet in indigo flight 6E-153 delhi to ahmedabad 17:55 flight on 11th december 2017
I was sitting in the middle row emerygency seat 13-E and i left it in the pocket ahead.
Its a black colour prada wallet, having 15k my driving lience aadhar card
IndiGo Customer Care's response, Feb 14, 2018
Verified Support
Dear Ms. Bhandari,

Greetings from IndiGo! With reference to your concern raised, we would like to confirm that we have checked with our concerned airport teams, and conducted a thorough investigation to search for the said wallet at every possible location. However, we regret to confirm that we are unable to locate the same.

Regards,
IndiGo Team
Respected sir, my flight pnr Z6R3YR Date 12Dec 2017. I want to change plan and reschedule my flight 11 Dec 2017 through ivr call no [protected] but the executive book my reschedule at 13 Dec 2017 .So resolve my issue soon and take action against the executive.
Detail
Passenger. name Ajay Kumar
Mobile no. [protected]
IndiGo Customer Care's response, Feb 14, 2018
Verified Support
Dear Mr. Shah,

Greetings from IndiGo!

With reference to your concern raised, we would like to inform you that IndiGo booking reference/PNR Z6R3YR, the reservation stands cancelled and full refund of INR 10, 282 has already been processed to the concerned travel agency account. Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.

Regards,
IndiGo Team
My checked in baggage for flight 6E 77 on 8/12/2017 did not arrive at bangkok . And till now we have not received our baggage . Indigo authorities have failed in tracing it as of now.This loss of baggage has led to great problems as lot of necessary items were present .Baggage reference number 6E481084
IndiGo Customer Care's response, Feb 14, 2018
Verified Support
Dear Deep,

Greetings from IndiGo!

With reference to your concern raised, we would request you to kindly provide the valid booking reference number/ PNR (Indigo Airline) which is about 6 digits alpha-numeric to enable us to investigate further.

Regards,
IndiGo Team
Guwahati indigo employee side not support the passenger. Indigo employees very angry
IndiGo Customer Care's response, Feb 14, 2018
Verified Support
Dear Dharma,

Greetings from IndiGo!
With reference to your concern raised, may we request you to kindly elaborate your concern to enable us to investigate further.

Regards,
IndiGo Team

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