| Address: New Delhi, Delhi |
My dad (70 years old) who is not well and I had to book his ticket on an emergency could not board the indigo flight on May 13 at 6.30 PM from Bhibaneswar. He report at the airport at 4.30pm and took the boarding pass at 4.44pm. He checked in and was waiting for the flight. When the time came to board the flight he was not guided properly by the ground staff and he had to miss the flight. He had to book another ticket in Air India and landed at 11.30pm at Delhi. He stays at Berhampur which is 4 hours drive from Bhubaneswar. He started at 12.pm to reach the bhubaneswar airport at 4pm.
Your ground staff was very rude; they harassed him and also misbehaved at the airport even after knowing that he had his baggage security checked in. They did not let him to board the flight.
Even they snatched away the boarding pass from him. Further, I have been trying to reach out to [protected], [protected] and [protected] but couldn't talk to any customer care person. This was such a stressful experience. My entire family travel a lot by Indigo flight but this experience is unbelievable.
This was a really terrible and horrifying experience for him as this caused a lot of stress and mental pressure as he is a diabetic patient.
You are requested to kindly refund my money in order to restrain me from taking a legal stand against your airline.
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