Indigo Airlines — name correction

travel hive

from Noida, Uttar Pradesh

Apr 10, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.goair.in

Hi,

Its really disgusting i called customer care at 5:30 pm and one of your agent pick my call and they take my all information after that we was unable to understand my concern and even he didn't ask me what is your concern and he said sir plz disconnect the call and call us again.

I said no transfer my call if you are unable to understand he said ok please be online from 5:30 to till 7:15 i was still online and they put my call on hold and didn't give any respond is this goair customer service?

Its really disgusting and shamefull to goair

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Comments

Anoop Padavath

from Edakkulam, Kerala

Apr 12, 2018

I have travelled from Chandigarh to mangalore with PNR G8I4UY. My luggage trolley's one wheel is broken and missing. It was new one and it had scratches all over. These type of luggage handling is not at all good and this bad experience may not allow anyone to travel in your airlines. This was a very very bad experience for me.

IndiGo Customer Care's response, Apr 12, 2018

Verified Support

Hi Anoop,

We were concerned to note your experience during your journey with us on 6E 491/902 from Chandigarh to Mangalore on 11th April 2018 and understand that a piece of baggage has been damaged.
Our endeavour has always been to deliver all passenger baggage at the destination in a good condition. We would like to confirm that as per IndiGo’s Conditions of Carriage (“COC”), the damage reported by you is categorized as minor wear and tear of a baggage. While we apologize for any inconvenience caused for you, such minor wear and tear would not warrant any compensation.Therefore, we are unable to initiate any compensation in this regards. Further, we would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team