Indigo Airlines — Negative attitude of boarding gate staff for indigo flight no: 6e 485, pnr: b827hs

Address: Bangalore, Karnataka, 560300

It is a matter of surprise and distress that one of the largest operator in India made it's passengers suffer like hell when we had a baby along with us. Never in our dreams had we imagined that we will not receive any form of cooperation and support from the Indigo staff associate, neither, from the airlines. on 19.04.17.

I was to take the flight no: 6E 485, PNR: B827HS, from Bangalore to Ranchi with my sister and her very young daughter. We all were done with our check-in and security check and were left with the boarding through gate no: 10. as the flight was in the morning at 09.05am and despite rush at the check-in and security cross, we managed to get in the boarding campus before time and had to take the breakfast for our younger one (Anaya) from the restaurant. After doing so, i received the call form the indigo staff from the boarding gate that it was time to reach the gate for boarding. Travelling with a baby is a troublesome affair, one can feel, we were running to the boarding gate downstairs and during this period, i continuously contacted the person at the gate over call of our reach when the baby got the nature's call for ####, despite, we managed the same and reached the gate just on the minute i.e. 26mins before the flight departure scheduled time, and the bus was departing.

We requested and begged the person at the gate 100times to allow us on board but he bluntly denied helping and cooperating us without understanding the scenario when we were at the gate on time. I do not understand, what on earth went wrong that he did not allow us & he didn’t being on time at the gate when that whole day the airport was to be closed for maintenance. Our family being a frequent flier of Indigo, never expected such an activity or service from indigo with no consideration and understanding when the passengers were on time with family & child.

This has been a nightmare for all three o[censored]s till date for which we had to just stay at the airport the whole day with the crying and hungry baby and had to take the indigo flight in the evening at 07:15pm after paying 5 times the charges of the missed flight ticket across the counter where we didn’t have enough money too. I was running up and down the airport for some help but no authority turned up just because of the rigidity of the concerned person at gate no: 10 in the morning at 08:39am according to the airport watch, which was 26mins before the departure. i.e. Within time.

Not only this, the evening flight no: 6E 676, PNR: B827HS, we booked got delayed by 45mins wherein in the morning a minute was not considered because of which we were really really harassed and have gone through serious mental agony all the way with undue financial loss because of the ill mind set, deficiency in service and non cooperating attitude of your concerned staff at the boarding gate.

For such behavior and deficiency in service, you cannot return back the peace of mind to us but you are kindly requested to pay us the cost of the total fare paid by us along with compensation of Rs.2 lakhs for all the botheration. Mental agony, harassment and for negative intention to purposely get our flight missed, harass, financial burden and unduly charge us abnormally the flat rate of the ticket prevailing for the next flight taken, failing which we will have no option than to proceed to the Consumer Disputes Redressal FORUM under the provision of Consumer Protection Act - 1986 for justice and all expenses in this account will be bourn by you.

For your ready reference, the copy of the said tickets is being attached herewith.