Indigo Airlines — negligence, harassment and deficiency in service of indigo airlines - 3rd nov-2017- booking ref number - m9upms & fh4vkk - sandeep pradhan

Address: Mumbai City, Maharashtra, 400601

Dear all,

This is with reference to my flight 6e 5097 dated 3rd nov ; departure time : 13:25.

I would like to bring to your notice that i was not given the correct information by your airport officer-mansi.

When i produced my ticket (Booking ref number - m9upms) for issuance of boarding pass, i was updated by ms. Mansi that my and my colleague-ms. Chaya kunder ticket was cancelled for goa to mumbai.

I updated her that our tickets booked from mumbai to goa was cancelled but the tickets for goa to mumbai was never cancelled to which she replied that as the tickets was issued under one pnr hence both the tickets have got cancelled.

I again requested her to check whether there was any other pnr issued which she denied. I further asked her to look if my name or chaya's name was featuring for the flight to mumbai for the said flight no.- 6e 5097. She completely denied.

Instead of helping / guiding me she redirected us to the reservation counter. My other co-passengers are witness to the entire event.

I was made to panic as check in closing at 12:30. I ran across for the tickets but at the reservation counter the officer updated it was already late and they would not be able to issue me tickets. Luckily enough, the fight got delayed by 15 minutes and then we were issued the tickets - booking ref no.- fh4vkk for a payment of rs.5, 582.

I was made go through all the harassment and was panic stricken.

After reaching mumbai, i called up the customer service and spoke to swati, i asked her about the status for booking ref number - m9upms stating i had not given any request for cancellation. She could update me that the pnr was cancelled and has been split to another new pnr number.

I narrated her the entire issue stating how i was harassed instead the airport officer of indigo could have guided that a new pnr has been generated

I surprised with such kind poor service from indigo airlines. Instead of helping and pacifying the customer, they made me panic and was made to pay twice for the tickets.

My question is simple. I am travelling with indigo. Is it not the responsibility of indigo airlines to guide me and provide the new pnr number/ atleast inform me that the tickets are there, please ask my agent to provide new pnr number!!!
Instead i was made to panic and redirected to reservation counter again???

When pointed out customer officer is blaming the travel agent!!!

We are customer and you should have taken proper care o[censored]s rather than neglecting, providing misleading information and harassing.

Is this the service, one should expect from a brand like indigo??

Hence, i request you to refund the entire amount of payment of rs.5, 582.

I am registering my complaint in indian consumer complaint forum as well as in international consumer rights protection council.

Warm regards,

Sandeep pradhan,
Mobile:- [protected]/ [protected]
E-mail: [protected]@rediffmail.com
[protected]@gmail.com