Indigo Airlines — Negligence & poor handling of Luggage

Address: New Delhi, Delhi

Flight Details --- 17th June, Flight No.6E 494 - Delhi to Ranchi, Morning 6:45 AM flight. This is to inform you about the inconvenience caused by negligence and ignorance done by your staff and named it as passengers fault at departing airport, Delhi ( as late c/in). I checked in the airpot 1hr.prior to the departure time & got my boarding pass by 6:10 with baggage drop.On security check-in line, it took 20 mints & when announced by staff for ranchi flight i requested passangers to let me do the security check in first.I took the shuttle with all the passangers & board the flight.But when i reached Ranchi airpot & i did not find my luggage on belt then asked the indigo office team on Ranchi Airpot for the same. The staff at the arriving airport, ranchi extended a limited help and enquired about the lost baggage, as told it was not even loaded on aircraft from departing airport. & also told that passanger did late check-in.I did my checkin on time 7 i was not informed by any of your team that i did it & will not receive my luggae at Ranchi airpot. This is all pathetic & irresponsible behaviour & service of you team. This is highly humiliating and insulting for me to attend a professional conference in casual clothes just because of the negligence and poor handling of baggage by your airport team at departing airport This is how an airline claimed to be passenger friendly and Good to be on TIME punch lines functions like this and tries to escape from the situation by charging the customers for their own faults. As a serious concern if this kind of service level persist in future Indigo will be lost same as KF airlines. It was really a embarrasing day for me to attend a professional conference of 30 people in casuals. This all has got happened just because of your pathetic services.I would never ever avail your services & also will never recommed anyone to avail your services. Now, i would request you to send my luggage in evening flight as discussed at arriving airpot & drop the same at my place. Regards Nivedita Sharma