Indigo Airlines — no cooperation. baggage allowance

Indigo Airlines — no cooperation. baggage allowance

K Kkazi

This is to inform you that i had purchased a ticket for jeddah to kathmandu. (Pnr - wnv9fh). At the time they send the baggage allowance was 30 kg and cabin 7 kg. When the passenger when at the airport, he was forced to pay sr. 300. I have a copy in which it is clearly mentioned the passenger's name and baggage allowance 30 kg. After sending a complaint to the indigo airlines, it is refusing to refund the amount by saying that the jeddah passenger can carry only 25 kg. This is really not correct. Kindly take an action and the amount should be refunded. Waiting for your response. +3 photos Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint. Verified Support Oct 24, 2019 IndiGo Customer Care's response Hi, We're sorry to hear you had such an experience with us. We believe that our customer relations team has assisted you in this regard. Please reply on the same trail mail for further clarification. Regards, Team IndiGo Oct 24, 2019 Updated by Kkazi Dear Sir, No use the indigo airlines customer relations only say that it is 25kg baggage allowance. If this was so then why did they mention 30 kg baggage allowance along with the name of the passenger? No one is removing this problem. In terms of money they don't want to refund it . Why ?? Kindly try to solve this problem. Nov 03, 2019 Updated by Kkazi There is no news about the refund of money. Kindly send the money
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Mir Samreen

from Mumbai, Maharashtra

Yesterday I was traveling by Indigo 6E 2139. When I collected my luggage it was torn and dirty. I complained and they said I'll receive voucher of ₹1000 within 24hrs as a compensation. I gave my email and phone number to them and I've received nothing after 24hrs.

IndiGo Customer Care's response, Nov 1, 2019

Verified Support

Hi,

We are sorry about your bag. Please share your PNR number via private message so we may look into it.

Regards,
Team IndiGo