[Resolved] Indigo Airlines — no refund in case of death of close/blood relative

[Resolved] Indigo Airlines — no refund in case of death of close/blood relative

P puneet200 from Chennai, Tamil Nadu May 5, 2018

Indigo customer care point blank refused to refund the money for cancellation (Pnr: fd26kz) which has been necessitated due to sudden death of a close/blood relative, despite proof. High insensitive of them. All good airlines companies do that in such a case, if not as per (One sided) terms but on compassionate grounds. Seems indigo airlines doesn't have any compassion. Was this information helpful? No (0) Yes (7)
Jun 7, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 07, 2018 IndiGo Customer Care's response Hi Puneet, We're sad to hear this. Kindly share the medical docs and relationship proof of the passengers on this email I.D. [protected]@goindigo.in, in order to assist you further in this regard. Regards, IndiGo Team
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