[Resolved] Indigo Airlines — non acceptance of change in boarding point

[Resolved] Indigo Airlines — non acceptance of change in boarding point

K Krishna Velpandian from Tiruvannamalai, Tamil Nadu May 27, 2018

I have booked my ticket from madurai to hyderbad for my travel on 30th may 18. Due to personal exigency i cannot board my flight in madurai instead i requested indigo team to consider my boarding from chennai as the flight is having changeover in chennai. I'm travelling with my wife and daughter. It's not possible to get another tickets as it is way high and also getting ticket in other mode of transport is difficult and not possible. Request to consider my request to board the flight from chennai instead of madurai. Was this information helpful? No (0) Yes (0)
Jun 28, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 28, 2018 IndiGo Customer Care's response Hi Krishna, We truly understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow you the flexibility to cancel or reschedule a reservation up to two hours prior to the scheduled departure time. Also, we would like to inform that sector changes are not permitted, you may cancel and rebook with applicable charges. We look forward towards your understanding in this regard. Regards, IndiGo Team
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