[Resolved] Indigo Airlines — non cooperation from the airlines

Rohit Jathar

from Gagret, Himachal Pradesh

Feb 14, 2018

Address: Mumbai City, Maharashtra, 400104

I was suppose to travel with my family on 10/2/18 from mumbai to delhi my flight was of 8.35am bearing number 6e205. As due to the delay from the airport authorities checking we were hardly 5mins late from the time limit of 45mins prior check-in time and they closed the boarding gates.. The representative from your airlines mr. Charles at mumbai airport was very rude n he dint even added an effort to help us... Then we were asked to meet miss. Vargina even she tried but the efforts were in vain. I suffered a huge loss due to the mishaps of the airlines... I have travelled a lot in my life and have never had such a bad experience.. The representative was in a state of helping me as i requested so much.. N neither they arranged us on other flight... We had to catch a train with my old mother and my full family where we suffered a lot as neither of them was able to sleep my mother also suffered from an injury... Being a lawyer i'm n a state of filing a case against the airlines for mental harassment and causing grivious hurt to a senior citizen due to their negligence... I request the board to take necessary action or else i will be forced to file a case in consumer court. My name is adv. Rohit jathar and my contact number is [protected]... Kindly do the needful and revert back to me

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Mar 18, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

IndiGo Customer Care's response Hi Rohit,

We understand you were unable to board 6E 205. Customer service is our top priority, which is why your experience is of extreme concern. We would like to inform you as per the policy check-in counter closes 45 mins prior and boarding gates closes 25 mins prior to the scheduled departure of the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as you had reported after the counter closure, our staff was unable to accept you for the flight.

Nevertheless, we believe this could have been handled in a better manner. Therefore, we have shared your experience with our Mumbai airport manager to ensure that the concerned staff member is counselled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision.

Please be rest assured that we try our best to assist our passengers in the best possible manner. We sincerely appreciate that you took time to share your feedback.

Regards,
IndiGo Team