[Resolved] Indigo Airlines — non cooperation of the indigo staff

@rajeshsharma

from Gurgaon, Haryana

Feb 17, 2018

Address: New Delhi, Delhi, 410010

Indigo pnr vhhwva - 6e5268/ 922, 17feb delhyd/hydbbi,[protected]/[protected] hrs.
My wife and a 2 year old son were seated at the gate for boarding 6e 5268. She asked the staff about boarding but they said it's not time yet. We will call. However when she went again they said gates have closed. The luggage has already checked in and there is a connecting flt from hyderabad to bhubaneshwar. Now they are asking them to pay an extra amt to place them on next flt.
Spoke to customer care however he put me on hold for a minute and then disconnected.
Really sad. Please help
Regards
Lt col rajesh sharma [protected]

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Mar 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

IndiGo Customer Care's response Hi Rajesh,

We believe that our customer relations team assisted you regarding your concern.
Kindly let us know if any further assistance is required.

Regards,
IndiGo Team

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Comments

@rajeshsharma

from Gurgaon, Haryana

Feb 19, 2018

Nobody from the customer support got in touch.ppeasw refund the additional Rs 3700 forcefully charged from the customer for your non cooperation

IndiGo Customer Care's response, Mar 1, 2018

Verified Support

Hi Rajesh,

As checked our customer relations team last reverted you on email id- [email protected] on 20th February 2018. Kindly revert to the same email for further clarifications regarding your concern.

Regards,
IndiGo Team