[Resolved] Indigo Airlines — non cooperation with septuagenarian passenger

Basu_2417

from Mugma, Jharkhand

Apr 10, 2018

Address: Gurgaon, Haryana

Dear mr ghosh (Aditya ghosh, ceo) it's not merely a complain but a heart-breaking detachment from your organization. I was accompanied with my septuagenarian parent from del-ccu with booking ref no ujcy8u. Due to ageing ma-baba we reached 3 min short of 45 to reach to depart of flight 6e219. Army veteran's several request had turned down by ms nishul, ms rini singh and mr subrata because of some monetary profit of company. Whether if you check booking reference no g5wrgy, when i was traveled on 03/02/2018, reached sufficient time before the check in, but due to some tech cum administrative problem you provided me boarding pass 30-35 min prior to depart of journey. Rule is your's, so you can mold it according your choice. They have charged me extra 6750/- and provide boarding pass in flight 6e377. Every indian proud for indian army. But when some assistance is required then some people or org like indigo penalized them. Some days back there were several related post in social media when i stand apart from their view. Because i unaware that money can overpower goodwill in business. I left the matter with you but yes my further association will obviously depend upon with it.

Regards
Somnath basu
Ajita basu
Narayan chandra basu

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May 11, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

IndiGo Customer Care's response Hi,

With reference to your post, we have investigated the matter and would like to summarize our findings for you.
You were booked to travel in flight 6E 219 from Delhi to Kolkata which was scheduled to depart at 06:50 hours on 09th April 2018. As per policy check-in for our flight closes 45 minutes prior to departure. Based on our records, you reported at ¬¬¬06:10 hours which is 40 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight.

At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination.
As always, we were happy to have provided assistance to you and would request your understanding in this regard.
We look forward to serving you on board again.

Regards,
IndiGo Team

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Comments

Amrendra kumar Mishra

from Burla, Odisha

Apr 10, 2018

I had cancelled the flight no. 6E317 booked for date 25.03.18 as the flight was rescheduled. PNR no. QC1N8M. But till now I didn't received refund amount.

IndiGo Customer Care's response, Apr 10, 2018

Verified Support

Hi Amrendra,

We would like to inform you that booking has been cancelled and refund for the same has been processed in the travel agency account used while making the booking. Kindly get in touch with respective travel portal to claim your refund.

Regards,
IndiGo Team