Indigo Airlines — Not Allowed Boarding

Address: New Delhi, Delhi

I am a bone fide customer of Indigo feel like to continue. Perhaps Indigo does not consider it, my recent travel with Indigo has put a big question mark to this relationship! I boarded from Delhi to Bagdogra on 19 June 2015 (6E 471, PNR no. M4E78F), while taking the boarding pass I asked the executive to put tie on the locks, she politely replied it is not available and should not be worried about it. After landing while collecting my languages. I could find the lock one of my language is not only broken but also missing. On contacting the Bagdogra Airport office they handover over a Feedback form and showed complete apathy stating that they have nothing to do with my problem as it was a mistake by Delhi office, only I should feel the Feedback they may reply on it but not ready to give any acknowledgement. My luggage was disturbed but nothing g was missing as it did not contained any value be or attractive item. Later I received an apology call, despite my anguish I digested it. On 27 June 2015 while returning back from Bagdogra (6E 472 PNR no. M4E78F) I was late my five minutes due to some unavoidable exigency. Despite my repeated request I was not allowed to check in. I could find there were three more passengers also had the same plight. One lady, when her request went in vain started crying, she was allowed by your staffs to board in. Your staffs were least bothered about the plight of other passengers rather ignored all plea. Most awesome and sarcastic part is staffs were talking in Nepali among themselves . I do understand little Nepai, another co-passenger standing beside me enquired, am a Bengalee also whether I had some arguments with the staffs few days back? He understands Nepaii well, the zest is, ”you troubled them, now it is their turn, .” Had I been a Napalee they might have allowed me as they allowed that Lady. I found myself in complete distress with my wife and little daughter, how make my travel back to Delhi. I left with no other choice than to purchase a fresh ticket by paying an extra amount of INR 35.277/-. I could realize, it was a complete revenge taking deliberate notion by your staff, because of following reason: • We are Bengalee • All three of our vacant seats might have been sold at eleventh hour by your staffs in very high price (they might have got good amount of incentives ) • I ought cancel my ticket, where Indigo is benefitted • I purchased fresh ticket on compulsion; again Indigo is benefitted (staff will get some incentive) There was no senior person or Manager (ex-officio) to give a rational or proper reply rather the apathy shown not only to me but also three more affected passengers are surprising. I am flying with Indigo more than eight years. I remember the occasion of my father’s demise I was allowed to board in just 30 minutes before. I have also observed two occurrence about your mock strictness: • 19 June 2015 our flight 6E 471 was delayed by 15 minutes due to no reason but adjustment of seats insides flight by your staffs • 28 June 2015 our flight 6E 472, I could find last person boarded just twenty minutes before the schedule I am an ex-service man I know the value of time, but there are occasions when it is not within your control. It was a big jolt for me not in terms of time and money but breach of trust. It was not understood why the discrimination, in terms of language community or may be due to other factors (??) of fringe benefit received by the staff ( Rajashree Pradhan & Amit Ghimiri) to allow the lady after the stipulated time, applicable of others not on her. If your staffs are strict to regulation they should have not allowed the lady. Perhaps Indigo has made a big customer based with selective customer, therefore it is no more at per service for all. I do not expect any rational of justified answer from you. Despite that I am writing this not as an alarm to validate the audacity towards customer. For heaven shake do not be hypocritical with sarcastic acumen. Regards Deba Prasad Datta Biswas