| Address: Gurgaon, Haryana, 122002 |
| Website: www.goindigo.in |
Dear Sir/Madam
This is to bring to your kind notice that we have chosen your esteem services over others in order to ensure that we can have a hassle free travel all the time
But it has been a very unpleasant experience with your services as we being clients for a flight from Goa to New Delhi( Flight Indigo Airlines 6E-332 dt. 16/12/2016 booking id:- NF[protected], 13:50-16:25). We reached airport at around 12.45 am and joined the cue and soon realising there was a lot of rush because of multiple delayed flights we requested the in charge there from your airlines to help us pass through but they were rude and were argumentative and didn't help. After few minutes i had to confront and tell them I may miss my flight because of their negligence. To my surprise they started blaming me instead for 'No Show' and said its late and we cant let you board the flight. I asked for assistance of any possible manner but they were rude and didn't care. In front of me more than 10 people would have boarded for the same flight. No help with the rescheduling process as well. You can understand very well the mental trauma which the passengers might have gone through at that point of time with all the above narrated experiences though the passengers have reached the airport/counter well before the scheduled time.
Further, the passengers had tried to web check-in since 24 hrs but there was a server error on your front thus the passengers are not at fault. This is a sort of experience which we never ever expected at yours end and at present cultivated a very valid reason in my mind whether airlines are fulfilling their standard services towards woman and children safety and hassle free traveling in a well organised way.
You can check the CCTV footage at Goa Airport at yours end in order to ensure the times as specified by me and the efficiency of the company person and sever at which the concern passengers were waiting for the issuance of Boarding pass and deposit of baggage to reconfirm the deficiency of services at yours end rather been considered as an allegations from my side.
My humble request to you to consider the under mentioned points
1. To take appropriate action against the agency/persons who were responsible for management of cue
2. To take appropriate action against the manager of site for your company who didn't had a word with the concerned passengers in a constructive way rather than in a destructive way which surely tempers the reputation of the Indigo Brand as a whole and customer friendly approach towards customers
3. To refund the 100% flight charges which were paid at the time of booking after due satisfaction of deficiency of services at yours end
4. To compensate 200% of the flight charges paid as a financial penalty over and above the 100% refund of flight charges for the mental trauma which the passengers have gone through with worst of services/deficiency of services provided at yours end
Also needs to be mentioned is that I have a strong feeling that tickets had been over sold and we were intentionally not allowed to board. Also i took the flight by AIR ASIA later and did see in front of, the clients were made to board in an Indigo flight even 12-15 minutes before departure.
Hope you shall find the above detailed complain and request in order and do the needful at the earliest
Regards
Nitish Agarwal
M:[protected]
[protected]@gmail.com
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