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I had booked a flight from Bengaluru to Indore with booking reference CBYMFW for my mother. She was travelling alone and doesn't know English or Kannada. She reached at 4:15 am at the check-in counter for 5:10 flight but wasn't allowed to check in her luggage. The staff asked her to carry the luggage as handbag and go for boarding but didn't inform the boarding gate number. It took lot of time to reach the boarding gate as she was misled by the staff and uninformed. By the time she reached boarding gate it was 4:45 am and they misbehaved with her saying boarding is over and almost pushed her out of the airport with luggage. Because of this misbehavior and the hassle of not able to find the boarding gate, she lost her baggage even.
I have been a frequent Indigo traveler and expected a standard level of services. A single lady travelling alone was misguided, uninformed and then misbehaved by pushing her out of airport. She was totally depressed as she didn't know what to do. I am very sad with this kind of services. I need compensation for the loss occurred because of misbehavior of Indigo associates. Was this information helpful? | 
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